Terms of service

General Terms and Conditions of Sale

Date of last revision: July 30, 2025

Welcome to the website https://abcuddle.com/ (hereinafter referred to as the "Site"), managed by FCMA di Fabio Casetta, with its registered office at Via Arno 6, Seveso (MB), 20822, Italy (hereinafter referred to as the "Company", "we", "us", or "our"). The Company is a sole proprietorship registered in Italy, operating in the e-commerce sector, specializing in the sale of products dedicated to the ABDL (Adult Baby Diaper Lover) world, including adult diapers, pacifiers, baby bottles, changing pads, infant-style clothing, personal care cosmetic products, and children's toys. These General Terms and Conditions of Sale (hereinafter "Terms") govern the access to and use of the Site, as well as the purchase of products and services offered through it.

Before proceeding with any activity on the Site, we invite you to read these Terms carefully. By accessing the Site or placing an order, you declare that you have read, understood, and fully accepted these Terms, along with our Privacy Policy and Cookie Policy, which form an integral part of this document. If you do not agree with any part of these Terms, please do not use the Site.

The Company reserves the right to amend these Terms at any time to adapt them to regulatory changes, market evolutions, or service improvements. The amendments will be published on the Site and will become effective from the date of publication. We recommend that you periodically check this page to stay updated. Your continued use of the Site after such changes implies your acceptance of them. In the event of substantial changes that may affect your rights, we will inform you via email or through a notice on the Site, where possible.

These Terms are drafted in compliance with applicable Italian and European Union legislation, including the Consumer Code (Legislative Decree No. 206 of September 6, 2005, as amended), the Italian Civil Code (Royal Decree No. 262 of March 16, 1942), EU Directive 2011/83/EU on consumer rights, and EU Regulation 2019/1150 on promoting fairness and transparency for business users of online intermediation services. As we initially operate in Italy, we adhere to the national provisions that implement these European standards, ensuring a high level of consumer protection.

  1. Definitions

To facilitate the understanding of these Terms, we provide the following key definitions:

  • User or You: Any natural or legal person who accesses the Site, places an order, or creates an account.
  • Products: The items offered for sale on the Site, including adult diapers, pacifiers, baby bottles, changing pads, infant-style clothing (such as onesies, rompers, and accessories), personal care cosmetic products (specific creams, oils, and lotions), and children's toys (such as educational or entertainment toys suitable for an ABDL context). All Products are described in detail on the product pages of the Site.
  • Order: The request to purchase Products made by the User through the Site.
  • Sales Contract: The agreement between the Company and the User that is concluded upon the Company's acceptance of the Order.
  • Price: The cost of the Products indicated on the Site, inclusive of VAT (Value Added Tax) pursuant to Article 1 of D.P.R. No. 633 of October 26, 1972, as applicable in Italy. Prices do not include, unless specifically stated, shipping costs, customs duties, or other non-EU taxes.
  • Shipment: The process of delivering the Products to the address indicated by the User, managed by third-party couriers.
  • Right of Withdrawal: The right of the consumer User to withdraw from the Sales Contract within 14 days, pursuant to Article 52 of the Consumer Code, with the exceptions provided for in Article 59 of the same Code.
  • Account: The personal profile created by the User on the Site, which requires the entry of data such as first name, last name, email address, and password.

These definitions are to be considered an integral part of the Terms and shall prevail over any different interpretation, unless expressly stated otherwise.

  1. Acceptance of Terms and Use of the Site

By accessing the Site, you declare that you are of legal age (at least 18 years old) and have the legal capacity to enter into contracts. The Site is not intended for minors, and we do not knowingly collect data from them. If we discover that a minor has created an Account or placed an Order, we reserve the right to delete such data and cancel the Order, informing the competent authorities if necessary, in line with Article 8 of EU Regulation 2016/679 (GDPR).

The use of the Site is free of charge but subject to these Terms. You agree not to use the Site for illicit, fraudulent, or rights-violating purposes. In particular, it is forbidden to:

  • Copy, modify, or distribute content from the Site without authorization;
  • Interfere with the functionality of the Site, for example, through viruses or cyber-attacks;
  • Use the Site to send spam or offensive content.

In case of violation, the Company reserves the right to suspend or terminate your access to the Site, without notice, and to pursue legal action pursuant to Articles 615-ter and following of the Italian Penal Code (unauthorized access to a computer system).

The Site is available in Italian and English, but these Terms are drafted in English as the secondary version. In case of discrepancies between language versions, the Italian version shall prevail.

  1. Registration and User Account

To make purchases or access advanced features, you may need to create an Account. Registration requires the entry of:

  • First name;
  • Last name;
  • Email address (mandatory);
  • Password;
  • Tax code and/or VAT number for receiving invoices.

You agree to provide true, complete, and up-to-date information. The password must be kept confidential; you are responsible for all activities conducted under your Account. In case of unauthorized access, you must inform us immediately via email at fabio@abcuddle.com.

The Company is not liable for losses arising from improper use of your Account. You can delete your Account at any time by contacting us, but this will not affect Orders that have already been finalized.

Pursuant to Article 13 of the GDPR, the data provided during registration will be processed as described in our Privacy Policy.

Furthermore, we offer login via Shop (Shopify), which allows for a facilitated login. By using this option, you consent to the processing of data by Shopify in accordance with their policies.

 

  1. Products and Availability

The Products offered on the Site are specifically designed for an adult audience interested in the ABDL lifestyle. Descriptions, images, and specifications are provided for informational purposes and may vary slightly from the final product due to production factors. We strive to keep the information accurate but do not guarantee the absence of typographical errors or omissions.

The availability of Products is indicated on the Site but is subject to change. In case of unavailability after an Order has been placed, we will inform you within 48 hours and offer alternatives or a refund, without liability for non-delivery.

All Products comply with EU safety standards, including Directive 2009/48/EC on the safety of toys (for children's toys) and EU Regulation 1223/2009 on cosmetic products. For diapers and changing pads, we apply hygiene standards compliant with Directive 93/42/EEC on medical devices, where applicable.

We add that, in addition to ABDL Products, we offer children's toys, which are CE certified and suitable for general use, but in the context of the Site may be perceived as part of the fetish theme. We invite you to verify their suitability for the intended use.

  1. Prices and Modifications

All Prices on the Site include VAT at the current rate in Italy (currently 22% for most Products, but subject to variations under D.P.R. 633/1972). Prices are expressed in Euros (€) and do not include shipping costs, customs duties, or other taxes, unless explicitly stated.

We reserve the right to change Prices, discounts, and offers at any time, without notice, for reasons such as variations in production costs, currency fluctuations, or pricing errors. The Price applied will be the one displayed at the time the Order is submitted, as confirmed in the order receipt email.

In accordance with Article 13 of the Consumer Code, Prices are clearly indicated before the conclusion of the Order. Discounts and promotions are valid only for the specified period and are not cumulative, unless otherwise stated.

For non-EU sales, you may be subject to customs duties, for which we are not responsible, in accordance with the Kyoto Convention on international trade.

 

 

  1. Orders and Conclusion of the Contract

To place an Order, select the Products, add them to the cart, and proceed to checkout. You will need to provide shipping and payment details. The Order is a binding offer, but the Contract is concluded only upon our acceptance, sent via email within 24 hours.

We reserve the right to refuse an Order for reasons such as unavailability, suspicion of fraud, or violation of the Terms. In such a case, we will inform you and will not charge any cost.

Pursuant to Article 51 of the Consumer Code, you will receive an Order confirmation with details on Products, Price, shipping, and the right of withdrawal.

  1. Payments

We accept the following payment methods:

  • Apple Pay;
  • Google Pay;
  • Mastercard;
  • Maestro;
  • PayPal;
  • Shop Pay (Shopify);
  • Visa.

Payments are processed through secure third-party platforms (such as Shopify and PayPal), in compliance with the PCI DSS standard for the protection of card data. We do not store sensitive payment data on our server.

Payment is due at the time of the Order. In case of deferred payment (e.g., PayPal), the charge occurs upon acceptance. If the payment fails, the Order will be canceled.

Pursuant to Legislative Decree 11/2010 (implementing the PSD), we guarantee secure transactions. In case of unauthorized charges, contact us within 13 months for a refund, unless there is fraud on your part.

We do not apply extra fees for payment methods, but your provider may do so.

 

 

  1. Shipping and Delivery

We ship to Italy and, potentially, within the EU, using reliable couriers. Shipping costs are calculated at checkout and depend on weight, destination, and method.

Delivery times are estimates (usually 3-5 working days in Italy) and are not guaranteed. We are not responsible for delays due to couriers, customs, strikes, or force majeure (pursuant to Article 1463 of the Italian Civil Code).

Upon shipment, we will send you a tracking number. Ownership and risk of loss pass to you upon transfer to the carrier, pursuant to Article 1510 of the Italian Civil Code.

In case of Products damaged upon delivery, document with photos and contact us within 7 days for a replacement or refund.

For non-EU shipments, you may incur customs duties; we recommend checking local regulations.

  1. Right of Withdrawal, Returns, and Refunds

As a consumer (pursuant to Article 3 of the Consumer Code), you have the right to withdraw from the Contract within 14 days of receiving the Products, without giving any reason, by notifying us via email at fabio@abcuddle.com or by using the model form attached to the Consumer Code.

However, pursuant to Article 59, paragraph 1, letter e) of the Consumer Code, the right of withdrawal is excluded for sealed Products that are not suitable for return for hygiene or health protection reasons, if they have been opened after delivery. This includes diapers, changing pads, pacifiers, baby bottles, and cosmetic products. We accept returns of these items only if the packaging is sealed and intact.

For other Products (e.g., clothing or toys), returns are possible if the goods are intact, unused, and in their original packaging. The costs of the return are at your expense, unless the product is defective.

To verify legal compliance: Article 59 of the Consumer Code expressly excludes the right of withdrawal for opened hygienic goods, in line with EU Directive 2011/83/EU. Our European competitors apply similar policies, limiting returns to unopened packages, as confirmed by market practice.

To exercise the right of withdrawal, send your notification within 14 days; return the Products within a further 14 days. We will refund you within 14 days of receiving the return, using the same payment method, deducting any diminished value of the goods.

We do not refund original shipping costs. In the case of a partial Order, we will refund proportionally.

If the Products are defective, we apply the legal guarantee of conformity (Articles 128-135 of the Consumer Code): 2 years from delivery. Contact us for repair, replacement, or refund.

  1. Warranties and Liability for Defects

In addition to the right of withdrawal, we provide the legal guarantee against defects of conformity. If a Product does not match the description or is defective, you are entitled to:

  • Free repair or replacement;
  • A price reduction;
  • Termination of the Contract and a refund.

You must report the defect within 2 months of its discovery, and within 26 months of delivery. We do not cover damage from improper use, wear and tear, or negligence.

For cosmetic products, we comply with EU Regulation 1223/2009; for toys, Directive 2009/48/EC. We do not guarantee therapeutic effects.

  1. Intellectual Property and Copyright

All content on the Site (texts, images, logos, designs) is the property of the Company or its licensors, protected by Legislative Decree 30/2005 (Industrial Property Code) and Law 633/1941 (Copyright Law).

It is forbidden to copy, reproduce, or use such content without written authorization. The purchase of Products does not transfer any IP rights.

In case of violation, we will pursue legal action, including a claim for damages pursuant to Article 125 of the Copyright Law.

The "ABCuddle" trademark is registered or in the process of registration; we prohibit its unauthorized use.

  1. Limitation of Liability

To the maximum extent permitted by law, the Company is not liable for indirect, consequential, or punitive damages arising from the use of the Site or the Products, including delivery delays, unavailability, or errors.

Our liability is limited to the Price of the Product, except in cases of wilful misconduct or gross negligence (Article 1229 of the Italian Civil Code).

We are not responsible for third-party content (e.g., external links) or force majeure events.

Regarding Google Analytics, used to monitor traffic, we are not responsible for data processing by Google, as described in our Privacy Policy.

  1. Governing Law and Jurisdiction

These Terms are governed by Italian law. Any dispute shall be submitted to the exclusive jurisdiction of the Court of Monza (MB), except for mandatory consumer forums (Article 66-bis of the Consumer Code).

For EU consumers, we apply EU Regulation 1215/2012 (Brussels I bis) for jurisdiction.

We invite you to resolve disputes amicably by contacting us first.

  1. Amendments to the Terms

As previously stated, we may amend these Terms. Previous versions are available upon request.

  1. Contacts and Communications

For any questions, please contact us via:

We will respond within 5 working days.

  1. Final Provisions

If any provision of these Terms is declared invalid, the others remain valid. The failure to exercise a right shall not constitute a waiver.

These Terms constitute the entire agreement between the parties.

Thank you for choosing ABCuddle. We are committed to providing excellent service and quality products.